Mediation and Conflict Management



Past conflict

Evaluation of personal conflict resolution strategies.

Mediation and conflict management approach.

Three improved mediation approaches.

Personal role in the mediation process.



Introduction to Mediation and Conflict Management

In daily life when a person goes for work or at home there is a possibility of the occurrence of conflict. There are many sources of conflicts. The main reason behind the existence of the conflict is not able to fulfil the needs of self-interest by the individual or a group. According to Thakore (2013), conflicts are the result of an individual's behaviour and are a part of the innermost nature of the person life. The researcher further told that interaction is the main root of conflicts. Mediation is one of the processes to solve conflicts among people. This process helps in finding a solution to resolve conflict. This report discusses my conflict. It evaluates personal conflict strategies. It further describes the mediation approach that helps in resolving conflict. It also discusses three mediation approaches and a personal role that I can play in resolving conflict.

Past Conflict

The conflict aroused in the house because of me. At the age of eight, I was not able to remember the spellings taught to me in the class by my teacher or by my mother. I used to forget them very soon. It was because I used to find reading and writing difficult. I was not able to recognize the speech sound and how they are related to letters and words. My mother and father used to think that I always try to find out ways to get rid of the studies which were a bit correct but it was due to the problem that I was suffering from. My father was very strict at that time and he used to think that I am making excuses for not studying then. My mother always used to protect me from his scolding and they often used to get into conflict. My father would state that I was becoming mischievous because of her love and care. I failed in the third standard twice and was not even able to cope up with life.

I often used to get into a fight with the neighbour’s children and my behaviour was getting intolerable. A neighbour came and complained about me to my father. This increased fight between parents. My mother always had to hear harsh words by my father because of my behavioural problems. She tried to speak to me with love and anger and make me understand and realize that my behaviour was not right but nothing was working on me. The problem was something else which was not known to the parents. They thought I always do tricks and do not pay attention to studies. The situation was getting worse day by day and fight between my parents was increasing and getting intense. I was putting all the efforts but still was not able to understand the speech of sound and continued making mistake. My teacher after analyzing the problem told my parents that I had dyslexia which was hard to believe. It was because of the efforts of my teacher that I was able to overcome the problem.

Evaluation of Personal Conflict Resolution Strategies

When they came to know about my condition they could not believe it. But my teacher helped me out. she motivated me to get into those activities which I enjoyed doing. I was hurt with my parent's behaviour and thus I decided that I will not go and talk to them. I started being alone and I never ask my parents to take me to swimming or on a ride. It was then that I realized that I am interested in painting. Thus, I started putting my imagination on the paper. My parents felt that I am behaving that way because I am mischievous. But none of them understood the reason for my unusual behaviour. They kept thinking I was making it up but I wasn't. I stopped saying anything but was fighting the problem on my own. My teacher encouraged me and started making me learn letters through a game. I started recovering.

The rate of recovery was very slow but I was improving I was able to recognize letters and words. However, learning spelling was still left. Suffering from such a problem at that age was very tough. If my parents could have helped me in overcoming the diseases, I could have progressed faster. To be away from the family and staying quiet was not a solution. I needed the care and attention of both mother and father which I did not receive. If I would have communicated about my difficulties, I am sure they would have understood but since I was mischievous both of them never believed in me nor even the teacher. Painting my heart out on the paper was one way by which I used to communicate with the world about the difficulties feelings that I was facing or display my feelings. I was spending more time with the teacher who was helping me out to fight with the diseases. The teacher put a lot of efforts on me to help me out in recognizing letters and words. I was able to read and write because of the hard work put by the teacher on me.

Mediation and Conflict Management Approach

According to Moore, Jayasundere & Thirunavukarasu (2009), there is a wide range of procedure available for solving any kind of conflicts. Mediation is the voluntary process to solve the conflicts in which an individual or a group helps the people who were in conflicts to negotiate tangential and mutually acceptable agreement to resolve their differences. The key difference between the mediation and negotiation is that the parties who are in disputes work out in their agreement and in mediation they have the support of the third party to help them agree (Richmond, Hemani, Tilling, Davey Smith & Relton, 2016). Mediation process takes place either through the informal or formal meeting. There are six different stages of mediation these include the opening statement of the mediator, disputants opening statement, joint discussion, private caucuses, joint negotiation and closure. In this process, the role of the mediator is very important. The mediator never decides the outcome of the case but it helps in resolving the conflict it encourages both the part for the air dispute and asks them to find the strength and weaknesses of the entire case.

The mediator then helps in settling to the point by making the settler accept less then what he/she wanted. When both the parties satisfactorily agree on the settlement this marks the hallmark of the mediation process. In my case, the teacher would have helped in resolving the conflict. If she would have talked about the disease properly with the parents, they would have understood the situation and instead of forcing me to study they would have started working on me so that I overcame the disease. My parents were in a rage when my teacher came and discussed but if she would have communicated at the right time. This would not have become such a big issue and I would not have suffered it alone. When a third party person come and resolve the conflicts by volunteering that process is known as arbitration process. It is an advisory process where the third party try to advise the other parties to understand the reason for the conflict and how it can be resolved.

Three Improved Mediation Approaches

The three improved approaches of mediations include facilitative, evaluative and transformative mediations.

Facilitative mediation

In facilitative mediation a facilitator attempt to facilitate the negotiation instead of recommending or imposing a decision on the conflict. The mediator encourages the disputants to themselves reach the voluntary solution by exploring each of the party's interest (Memon, Cheah, Ramayah, Ting & Chuah, 2018). In this type of mediation approach, the facilitator comes to keep his or her point as well on the conflict.

Evaluative mediation

In this type of the mediation process, the mediator makes the recommendation and give opinions to both the parties. This type of mediation instead of focusing on the underlying interest, help the parties to understand the legal merits of the argument and make the fair decision (Pirlott & MacKinnon, 2016). This method of mediation is used in court-mandated mediation. Evaluative mediators are often attorneys who have experience in it.

Transformative mediation

In this type of mediation, the mediator focus on empowering disputants by encouraging both the party to understand each other needs and interest. It is the process which transforms the relationship through the process of acquiring the skills. This mediation process helps in constructing the change (Bellavia, James-Todd & Williams, 2019). In my conflict, transformative mediation would have been helpful as it would have helped my parents understand my needs and interest which was paintings. The mediator would have helped in making them realize the problem which I was suffering from and who could have helped me cope with the problem and overcome it successfully. The problem would have resolved if the parents would have paid attention to the symptoms of dyslexia said by the teacher. My mother when teaching often saw me doing the same mistakes again like changing the order of letters in the words, problems in learning the names and sounds, putting the letters and figures wrong way round and so on. If she would have identified it, instead of making me feel lazy and giving me punishments she could have loved me and nurture me the right way. Sometimes it happens that the problem is right in front of them but people cannot identify it the same happened in my case. I was treated badly for not completing homework making the same mistakes again and again and so on.

Personal Role in The Mediation Process

If I would have been in a similar situation as a mediator, I would have gone and discussed the entire problem that the child was facing with the parents (Gao, Long, Li & Yang, 2020). It may happen that in aggression the parents would tell me to stay away from the child or even put blames that I am making the child stubborn. But I would handle the situation peacefully rather than being aggressive. If they are not aware of the problem, I would have made them understand so that they do not pressurize the child to learn the sounds and read out loud. I would ask them to help their child by making him understand things while playing. Proper guidance and teaching would help the child grow and overcome dyslexia. I would ensure that whatever the decision of the parents would be there is neutrality in it. Nothing can influence the decision. My task is to control the situation at all in such a way that the child does not feel he is not loved by the parents and parent does not keep giving the child punishment for not being able to learn and read the words properly. Neutrality, in this case, depends on the understanding and decision of the parents (Cheevers, 2020). It is about a child’s growth and development and thus I would do all the needful to make parents understand that their child is suffering and if you continue to treat him or her badly then the condition of the child would worsen. The only way out is to prepare yourself for helping and teaching the child in the best possible way for the child’s development.

Conclusion on Mediation and Conflict Management

It can be concluded that disputes may occur at any point of time in the family, business or organization. In the above-mentioned case, the dispute occurred because my parents failed to understand my problem. They failed to recognize that I was suffering from dyslexia. They thought that I was trying to be mischievous and stubborn to get rid of the studies. I was acting in front of them. The entire report tries to resolve the conflict between me and my parents. The teacher plays the role of the mediator and explains about the problem to my parents (Pirlott & MacKinnon, 2016). Later, when the parents see the sudden change in the child they realize that the teacher was correct. Their child was innocent and was not trying to fool them by getting rid of learning and understanding sounds. With the constant effort, I overcome the disease.

Reflection for Mediation and Conflict Management

Bellavia, A., James-Todd, T., and Williams, P. L. 2019. Approaches for incorporating environmental mixtures as mediators in mediation analysis. Environment International, 123, pp. 368-374.

Cheevers, A. 2020. Neutrality in Irish mediation, one concept, different meanings. Conflict Resolution Quarterly, 37(3), pp. 253-272.

Gao, S., Long, H., Li, D., and Yang, L. 2020. The mediation effect of student self-efficacy between teaching approaches and science achievement: findings from 2011 TIMSS US data. Social Psychology of Education, 23(2), pp. 385-410.

Memon, M. A., Cheah, J., Ramayah, T., Tang, H., and Chuah, F. 2018. Mediation analysis issues and recommendations. Journal of Applied Structural Equation Modeling, 2(1), pp. 1-9.

Pirlott, A. G., and MacKinnon, D. P. 2016. Design approaches to experimental mediation. Journal of Experimental Social Psychology, 66, pp. 29-38.

Richmond, R. C., Hemani, G., Tilling, K., Davey Smith, G., and Relton, C. L. 2016. Challenges and novel approaches for investigating molecular mediation. Human Molecular Genetics, 25(R2), pp. R149-R156.

Remember, at the center of any academic work, lies clarity and evidence. Should you need further assistance, do look up to our Management Assignment Help

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