Interpret Financial Information

Table of Contents




Customer satisfaction constitutes the success of the hospitality industries and better outcomes reflect in the market performance of the organization. Hence, the quality, taste, and nutritional values should be maintained in the kitchen by offering fresh items to the customer. Food and beverages are the major factors that influence the performance of the hotel industry as people from different regions comes to a hotel or any other hospitality service providing organization to enjoy luxury, to satisfy the needs of hunger, and to fulfill the desire of the tastebud. Hence, tasty, fresh food items are an essential link between the customer and the hotel. Dedication of kitchen stuff ensures customer attachment to the hospitality service providing organization (Byun & Jang, 2019). As dedicated kitchen stuff can ensure regular service to customers without considering the time, the nature of the food items. The menu attracts the customers to taste the food and kitchen performance offers them reliability to trust the organization. From the psychological analysis, it can be stated that a bond of trust with the customer can be built by satisfying them with the food items. This positive vibe can help to frame a long-term bond with clients by ensuring the increased return rate. An enhanced kitchen performance is an influential factor that glorifies the reputation of the organization by giving a competitive advantage to the organization (Deeb et al., 2020). By providing a day-night food facility, overall market performance attains a surge increment and this can be shown by providing the banking activity statements. As most of the payments are taken through online mode, hence the banking activity of newly opened accounts has a clear image of the performance of the organization. Superior kitchen performance offers a chance to gain more profit by claiming reasonable charges for the hospitalities and the food items offered. Departmental expenditure also represented to state the expenditures of the kitchen.

References for Factors Affecting Job Performance

Byun, J., & Jang, S. (2019). Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: Evidence from open versus closed kitchen restaurants. Journal of Hospitality Marketing & Management, 28(7), 785-806. 

Deeb, A., Alananzeh, O. A., Tarhini, A., & Masa'deh, R. E. (2020). Factors affecting job performance: the case of Jordanian hotels' kitchen staff. International Journal of Public Sector Performance Management, 6(3), 340-360.

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