Communicate and Work in Health or Community Services

  1. Chosen Scenario 2

Yes, the conflict can be raised when Allie discouraged the female resident who has been a former commonwealth gold medallist in swimming for her swimming.

Chosen Scenario 4

Yes, the conflict can be raised because Jill wants to influence the committee to provide only vegetarian meals to the people, who are coming in the centre daily.

  1. Chosen Scenario 2

The problems that may arise are: The woman resident may start to feel low and not good about herself. She might also feel dishearten by Allie’s point of view.

Chosen Scenario 4

The problems that may arise are: The people who are coming in the centre daily might not like having vegetarian meal every day. They may also feel helpless because the centre does not take their beliefs and emotions into the account.

  1. Chosen Scenario 2

To reduce the conflict, Allie could be relocated to the other room having male members. He should also be made aware of the fact that passing derogatory comments is not appreciated and it might harm the person’s sentiments.

Chosen Scenario 4

To reduce the conflict, Jill can be made conscious about other people’s feeling and emotions. She could be taught that every person has different beliefs and likings and it is necessary to respect their choices.

  1. Chosen Scenario 2

The communication strategies used for conflict management can be collaborating. Allie, here need to know that if he wants to work with people he have to learn about their feelings too and he should not impose his own beliefs over others.

Chosen Scenario 4

We discussed compromising as the communication strategy and technique. Because here, only Jill has to understand the fact that everyone’s need is important when we talk about the meal and that other’s feeling should also be considered.

  1. Yes, I feel that I have enough skills and knowledge because I am sensitive towards other people’s culture and values. I understand that, people beliefs can vary from mine and that is completely okay.

Question number 21

  1. Collaboration
  2. Affirmation
  3. Motivational interviewing
  4. Confrontation
  5. Closed question
  6. Open question
  7. Summarise
  8. Reflective listening
  9. Coercive approach

Question number 24

  1. Discrimination
  2. Mandatory reporting
  3. Translators and interpreters
  4. Informed choice
  5. Scope of practice
  6. Conflict of interest
  7. Ethics
  8. Duty of Care
  9. Privacy and Confidentiality
  10. Disclosure
  11. Child Protection
  12. Job Description

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