Manage Business Operations



Brief Summary of Consultation with Stakeholders.

Improvements to Increase Efficiency of Team Resource.

Efficiency Targets Plan.

Implementation Plan.

The technique to Support Work Team..

Meeting Brief.

Team Meeting.





Action Items.

Next Meeting Agenda.

Environmental Monitoring Table.



Introduction to Plan, Implement, Monitor Improvements

There is no doubt that the refining of business processes is the finest means to enhance the value of the organization (Lohrmann & Reichert, 2016). One of the major steps in effective improvements in a company entails the setting of clear, attainable goals that unite process initiatives with the business's worth. Every business indeed uses numerous resources that lead to generating waste affecting the environment (Albino & Fraccascia, 2015). Postal services are producing a massive amount of greenhouse gases leading to enhance global warming and harm environmental health (Memon, Uddin & Rozan, 2013). This report is going to discuss the plan for effective improvements in the Australia Post Company’s resource usage, policies, and practices. Furthermore, it entails the consultation with stakeholders; improvement identification; efficiency target plan; implementation plan; techniques to support team; meeting with team; and so on. Moreover, it discusses the monitoring of resource use by using the environmental monitoring table.

Brief Summary of Consultation with Stakeholders

It is true to say that a company’s status is essential to its success, and reputation is all about the manner a company functions, the way individuals perceive it operating, and the forthcoming directions it schedule and takes. This must engage customers, workers, partners, and more, and can link with the aspects of improvement required. Stakeholder consultation entails the development of positive, dynamic associations over the long-run (Manetti & Toccafondi, 2014). Attending stakeholder feedback and concerns is a valued source of information that can be utilized to refine the project's consequences (Camden et al., 2015).

Australia Post Company consults with the stakeholders namely its customers, and team members in a bid to ask for suggestions for sustainability improvements. The Australian people are of the view that the nation’s environment is the most vital resource they have and to keep it strong, they must promote better sustainability practices. Furthermore, the team members of the Australia Post also think the same way that they must protect the environment for better living. During the consultation, the customers came up with many innovative ideas to lessen the waste generated by the company; to lessen the resource usage; recycling of waste, and more. Besides, the team members also unitedly came up with novel ways to improve sustainability. The ideas of team members were in line with the commitment of the company towards the environment that suggests the reduction in the overall level of the greenhouse gas emissions by removing the plastics from the product range of the company. Since the customer base of the company is massive, thus there are numerous suggestions provided by them. Some suggested about the effective use of resources, while some suggested for green purchasing. Nearly all the combined suggestions received by the company were aimed to minimize the costs to the company; maximizing the quality, and ensuring that quality goods and services are offered on time. Certain people were concerned about cutting trees for paper production thus they suggested the company digitalize their operations to minimize the usage of paperwork. The team members also suggested the company for improving their uneven usage of resources to reduce the impact on the environment and improve sustainability.

Improvements to Increase Efficiency of Team Resource

As per the information collected through the consultation with stakeholders, resource measurements, process maps, and prior research on the company's resources, regulations, regulations, and more, it can be said that numerous improvements can enhance the team's resource efficiency. The two such improvements are recognized to decrease resource use and decrease waste production. It is noteworthy that using fewer resources is the best way to reduce environmental influence and also usually save the costs of the company. There can be numerous ways that can lead to less use of resources within the organization. The company can encourage double-sided printing to lessen paper use, office equipment with power-saver means, and so on.

Efficiency Targets Plan

Efficiency targets are to be set by the company in a bid to do crucial regulatory operations entailing effective usage of resources, take care of waste management, and other identifying aspects related to sustainability. Moreover, targets are effective to inspire decision-makers to refine the usage of resources in their operations and societies. Further, such targets can have long or short timelines. These consist of activities that need to be accomplished to meet the objectives or targets. Moreover, they are helpful as they provide a framework for thinking of the way to complete the tasks. These help to sensibly meeting the targets, and aid in certifying not mission out any crucial step (Fais, Sabio & Strachan, 2016).

With the rapid development in technologies, ecological aspects, constantly changing needs of clients, and more, the postal services all over the globe have been changing globally due to such challenges. Furthermore, the rapid development in ICT (Information and communication technology) has stimulated the demand for a novel and modern technologies such as email, and so on (Memon, Uddin & Rozan, 2013). The Australia post must promote the creation and consumption of supportable products within their supply chains like paper and packaging that is essential for refining their entire influence on the environment. There must be the digitization of activities and operations of Australia post like online delivery of mails on physical addresses. It facilitates users or consumers to view mails intended to their physical location virtually and can also demonstrate request printed versions of mail whenever needed. In respect of decreasing the resource use, and decreasing waste production, the following table depicts the efficiency targets plan by stating the actions required, their impact on the environment, costs included timeframe and more. 


Potential Opportunity

Estimated Saving

Environmental Impact

Capital Cost

Payback Period


Target Date

Digitization of operations and activities

There will be less use of paper.

$ 5000

Less cutting of tress improved global warming and less emission of greenhouse gases.



50% reduction of paperwork.

5 months

Switch off computer terminals at night

It will lessen the use of energy overnight

$ 3000




95% of computer switched off overnight when audited

2 months

Double-sided printing

There is less use of resources when printing on both sides of the paper


Reduced impact on forests, climate change emissions, cut energy use, and more



60% reduction in usage of resources

3 months

Reusable Window Envelopes with green packaging

Leads to less wastage from the disposal of envelopes

$ 2000

Green product means less emission of greenhouses gases.



80% increase in the use of green and eco-friendly envelopes

5 months

Implementation Plan

Implementation refers to the act of performing or initiating a plan, technique, or procedure (Hagger & Luszczynska, 2014). Moreover, an implementation plan indicates to the accepted steps a business requires taking to effectively accomplish its implementation tasks or targets. It is a tool that enables both development and monitoring progress and is essential to the success of the project (Batocchio, Ghezzi & Rangone, 2016). The implementation plan that sets out all activities or actions needed for implementation, monitoring, and evaluating changes is demonstrated in the below table.



Due Date

1. Identification of Changes

Managers and Staff

2 Weeks

2. Developing Improvements

Company management

3 Weeks

3.Communicate to staff members about novel changes

Management and Human Resource

5 Weeks

4. Hiring of novel staff to perform digital or technical activities

Human Resource Department

4 weeks

5. Introduce green packaging

Company’s higher management

5 weeks

6. Promote E-mobility

Strategic department

6 weeks

7. Sustainable Delivery Programmes

Supply chain workers

4 weeks

8. Replacing normal light bulbs with energy-efficient LED bulbs

Management and Directors

3 weeks

The Technique to Support Work Team

A technique that can help and support the work team in attaining the efficiency targets in regards to a decline in waste production and less use of resources can be a draft for a novel procedure of undertaking the activities. The draft should depict the plan for waste management, and resource usage effectively. Furthermore, it must define the responsibilities of the work team regarding maintaining sustainability standards. It must include the compliance rules in the form of workplace procedures and policies and the legal requirements for audit purposes. Besides, it must demonstrate the key objectives, departmental objectives, team goals, and individual goals to avoid any vagueness or ambiguity in comprehending the overall goals of sustainability. This is the best practice or technique to make the staff understand the changes that are to be implemented in enhancing the sustainability of the Australia post. 

Meeting Brief

There has been a meeting conducted by Australia Post to elucidate the changes that are going to be implemented and the techniques to be used to implement them. The meeting brief notes are mentioned below:

Team Meeting

Sept 19, 9:30 am


All staff members from each department at Australia Post


The agenda of the meeting was Environmental Sustainability Practices at Australia Post. Mainly, the topics of concern were waste management and efficient utilization of resources.


The meeting was conducted to enable staff and team members to understand the importance of improving business operations by adopting sustainable practices in the business. The major changes that need to be implemented were Digitization of operations and activities; energy-efficient apparatus usage; hiring of new staff; reduction of paperwork; effective use of resources like pens, staple pins that are being wasted due to human error, and so on. All these changes need to be implemented in the company to have a better reputation and growth for the future.


The issue was related to the wastage of resources, traditional ways of doing tasks like paperwork, more use of resources. All of these issues are impacting the environment in an undesirable manner and harming the surrounding. Therefore, all the changes listed above are to be effective and adopted by the company with the support of all staff members.

Action Items

The actions needed to implement all the above-listed changes are introduce green packaging; enhance e-mobility; replace bulbs with LED lights, sustainable delivery programs, reusable window envelopes with green packaging, promote double-sided printing, switching off of lights when not in use, and more.

Next Meeting Agenda

The agenda for the next meeting will be the measurement of the performance of the company in terms of environmental impact. It will be based upon the extent of implementation of the stated changes for improving the business processes. It will be held after 5 months from now.

Environmental Monitoring Table

Environmental monitoring indicates to the observation of the existence of injurious factors like chemicals, waste, and more in a particular region. The main aim of environmental monitoring is to guess the changes in stages of the contaminants in the environment. It entails the measurements of resource usage (Manfreda et al., 2018).


Day 1

Day 2

Day 3

Day 4

Day 5









Staple Pins







Board Pins





















Conclusion on Plan, Implement, Monitor Improvements

From the above report on the plan for effective improvements in the Australia Post Company's resource usage, policies, and practices, it can be concluded that Australia Post Company consults with the stakeholders namely its customers, and team members in a bid to ask for suggestions for sustainability improvements. Nearly all the combined suggestions received by the company were aimed to minimize the costs to the company; maximizing the quality, and ensuring that quality goods and services are offered on time. Furthermore, it can be inferred that in respect of decreasing the resource use, and decreasing waste production, the efficiency targets plan consists of the actions like Digitization of operations and activities; Switch off computer terminals at night; Double-sided printing; and Reusable Window Envelopes with green packaging. Besides, the actions in the implementation plan entail Identification of Changes; Developing Improvements; Communicate to staff members about novel changes; Hiring of novel staff to perform digital or technical activities; Sustainable Delivery Programmes; Replacing normal light bulbs with energy-efficient LED bulbs; and more.

References for Plan, Implement, Monitor Improvements

Albino, V., & Fraccascia, L. (2015). The industrial symbiosis approach: A classification of business models. Procedia Environmental Science, Engineering and Management2(3), 217-223.

Batocchio, A., Ghezzi, A., & Rangone, A. (2016). A method for evaluating business models implementation process. Business Process Management Journal, 22 (4), 712-735.

Camden, C., Shikako-Thomas, K., Nguyen, T., Graham, E., Thomas, A., Sprung, J., ... & Russell, D. J. (2015). Engaging stakeholders in rehabilitation research: a scoping review of strategies used in partnerships and evaluation of impacts. Disability and Rehabilitation37(15), 1390-1400.

Fais, B., Sabio, N., & Strachan, N. (2016). The critical role of the industrial sector in reaching long-term emission reduction, energy efficiency, and renewable targets. Applied Energy162, 699-712.

Hagger, M. S., & Luszczynska, A. (2014). Implementation intention and action planning interventions in health contexts: State of the research and proposals for the way forward. Applied Psychology: Health and Well‐Being6(1), 1-47.

Lohrmann, M., & Reichert, M. (2016). Effective application of process improvement patterns to business processes. Software & Systems Modeling15(2), 353-375.

Manetti, G., & Toccafondi, S. (2014). Defining the content of sustainability reports in nonprofit organizations: Do stakeholders matter?. Journal of Nonprofit & Public Sector Marketing26(1), 35-61.

Manfreda, S., McCabe, M. F., Miller, P. E., Lucas, R., Pajuelo Madrigal, V., Mallinis, G., ... & Müllerová, J. (2018). On the use of unmanned aerial systems for environmental monitoring. Remote sensing10(4), 641.

Memon, J., Uddin, M., & Rozan, M. Z. A. (2013). Green postal service framework to reduce CO2 emissions in the postal service industry. International Journal of Global Warming5(3), 255-269.

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