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Short answer

Read the question carefully. Your answer should be a minimum of 50 words but no longer than 100 words. All work to be referenced using APA 7th edition including a reference list unless advised otherwise by your teacher. Please type your answers to the questions below in as much detail as possible. You must use at least four (4) references/sources for this assignment. (Note: Although Wikipedia can be a good starting point for research, it is not to be used as one of your references/sources. Please ensure that you reference your work.

  1. What are the needs of people with mental health issues in your Local Government Area (LGA)? Discuss at least 5. Provide evidence from at least 3 sources (local council, research from ABS, Lawlink, Australian Social Work Journal, Beyond Blue, SANE Australia, Blackdog Institute, Reachout, etc.).

There is a broad number of people who reside in Bankstown who may suffer from mental health issues.

The needs of people with Mental Health issues in Bankstown LGA include Social support and care, Assistance with finding employment, picking up skills, right attitude and appropriate clothing for employment, finding housing needs, Assistance in shopping, enabling them to live and be active within their community and to live in comfort.

Headspace Bankstown- This company targets and caters to the young people aged 12-25 and their families of this community in Bankstown. Headspace offers support with mental health, general health (doctors), AOD (Alcohol and other Drugs) as well as helping them and directing them to find a job/employment which would be suitable for them. They also offer Work and study Services, Youth reference group, youth programs, Dietitians etc (Headspace Bankstown, 2023).

Beyond Blue- Beyond Blue is a broader company which provides the right information and support to everyone in Australia so that they may achieve their best and possible mental health, whatever their age and wherever they live. They cater to the whole community (youth, men, women, LGBTQ+, Aboriginal and Torres Strait Islander communities, Multicultural communities, mental health, suicide prevention, stopping discrimination etc (Beyond Blue, 2022).

Black Dog Institute- This service can assist people with suicide prevention, digital mental health, workplace mental health, treatments and models of care, translation and implementation (Black Dog Institute, 2023).

Good info that you have included. However, your in-text citations are not in the correct format. The years are missing for them (i.e. (Beyond Blue, 2023).

  1. What is consumer participation and human rights? Why is it important to involve clients in the development of programs? What would be a consequence of not consulting with community members in which are affected by issues? ✔

Consumer Participation is promoting and supporting the people in making their own

decisions about their own treatment and care. Ensuring that the programs and services

meet the guidelines and needs of consumers. It is the engagement or involvement of

people who are apart of the services which may assist them with mental health whether it

was for them seeking assistance or is already receiving treatment. Human rights are

basically allowing the person/consumer/client to make their own choice/ decision. They are

an advocate for themselves. They have a “right” to speak and decide how they want to be

treated, or who can treat them. It is important to allow clients to advocate and make

decisions on their own as this is a source “empowerment” it allows them to feel and be.

“independent”, “their body/mind/soul” and we have to respect their decision. Some

consequences of not consulting with community members in which are affected by issues.

may lead up to complications such as members might not be treated correctly, members.

may be provided with the wrong care, or medication etc. If not consulting with the person, it

may cause health issues and other problems.

  1. What are 3 barriers to consumer participation? ✔

Three Barriers to Consumer participation may include:

 Limited accessibility on transportation

 Lack of understanding/knowledge of people with disabilities, therefore not having

access to any proper equipment for them when participating in sport activities.

 Limited opportunities and programs, limited access to support services

  1. Describe 3 ways you would engage the targt group in participating in developing a service program ✔

Three ways in which we could engage a target group in participating and developing a

service program may involve: (youth group)

 Holding a sporting event at a park for example: touch football and a BBQ, this would be

inviting the youth, to socialise and collaborate together in unity, and hopefully, get along

with each other to initiate and put together service plans in which would benefit everyone

and their time input.

 Holding after school activities which would cater to gaining further training and experience

for work for example: Barista training, teaching/training the young in the kitchen, and giving

them lessons in how to make coffee, this would provide them with, an experience with

working in a business and with people, social experience, teaching them simple skills which

would benefit them in the long run.

 Having the youth gather in an environment such as a youth centre, brainstorming things

that they wanted to pursue in life, and finding an activity in which would benefit them in

decision making for the future and having a guest speaker who is young and have similar.

background or interests but has achieved or is achieving something big, and to inspire the

youth, and encourage them that they can do whatever they want, as long as they put their

mind and heart into action.

  1. How would you evaluate your service program? Provide 2 examples. ✔

 I would evaluate my service program by:

 Providing the buildings entry/exit(s) with an electric/digital feedback form which has a

simple questionnaire where the person who is receiving the service may enter in, by

tapping on the faces (satisfactory, not so satisfied, or un-satisfactory faces as options) this

would help the improvement of staff performance etc.

Satisfactory Not too sure. Lost Not so Happy Not Helpful

You can also have a follow up survey; this survey is basically a method in which is put in place to ask customers to rate the quality of your service provided via email for example Google forms. The point of this survey is for the customers/people receiving our services may enter their honest feedback positive or negative for our further improvement, whether it is in staff or in the way things run. Negative feedback is great because it shows what we need to fix.


Beyond Blue (2022) About Beyond Blue. Available at Accessed on 1 November 2023

Black Dog Institute (2023) Who we are. Available at Accessed on 1 November 2023

Headspace Bankstown (2023) About us. Available at. Accessed on 1 November 2023

Health Issues Centre (2011) Consumer participation in health: Understanding consumers as social participants. Available at Accessed on 1 November 2023

NHMRC (2018) Guidelines for Guidelines: Consumer involvement.  Available at Accessed on 1 November 2023

Userlike (2021) 9 practical methods for measuring service quality. Available at Accessed on 1 November 2023

Your reference list is not in the correct format (Harvard or APA style). Please resubmit your reference according to a proper referencing style. 

Example as below:

Blackdog Institute(2023) Resources and support. Available at Accessed on 4 August 2023

Some good rationale as to why it is important to involve clients in program development, as well as service delivery.

Some good examples of barriers that you have included in your answer for this question.

Good description and examples of 3 ways that you can use to engage more client participation.

Good strategies of evaluation that you have described in your answer for this question.

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