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Specific task instructions

Service Program Plan

You will need to develop a written plan for a program and submit it as part of your written assessment.

You will need to develop a budget for your program. If the program is funded internally or already costed within the services overall budget, you are still required to develop a budget based on what it would cost to implement, including actual costs and ‘in-kind’ resources.

You will need to complete the templates which have been provided to you.

Please type your answers to the questions below in as much detail as possible. You must use at least four (4) references/sources for this assignment. (Note: Although Wikipedia can be a good starting point for research, it is not to be used as one of your references/sources. Please ensure that you reference your work.


  • You will be required to evaluate your program.
  • In this assessment, your group will be required to develop a Project Evaluation Tool.

You will need to undertake the following:

You will be required to research several useful evaluation tools that can be used to gather feedback at the end of your project.

Decide on ONE (1) evaluation tool/method

  • Develop the evaluation tool consider questions you will ask, key elements of your project that will need to be evaluated
  • Consider, how you will present the evaluation tool to your audience to ensure that it is user-friendly for the user
  • Provide half a page outlining why you chose to use this evaluation tool to evaluate your program.
NEEDS ASSESSMENT Describe the way the needs of this group or community were identified or assessed – Approx. 100 -200 word  Obtaining information from the target audience through inquiries, data collection, and comparison of current and historical figures that reflect the structure of the population in terms of age, gender, and cultural background, as well as the total population and number of vehicle drivers in the area, as well as the number of students, youths, and single parents. Additionally, through survey administration, we hope to ascertain the requirements of the residents of Lakemba. Include amenities and community engagements, such as childcare facilities, community centres, swimming pools, fitness centres, medical facilities, and parking. It will evaluate the data collected, and based on the outcome, the Canterbury council may contribute to the improvement of Lakemba LGA facilities.

FUNDED BY Describe the funding source including the Department, grant, or organization

 Funded by the NSW government and by the Canterbury and Bankstown municipal government


Bankstown TAFE will provide volunteers, while WESTIR will analyze the data. It's crucial to the project's success that you make use of your Assessor experience. To ensure the success of the project, it is your job to evaluate the efforts of the volunteers involved. Your insights will strengthen the Bankstown TAFE-WESTIR partnership as we measure the initiative's impact and make data-informed decisions. The project will use the results of your evaluations to increase the number of volunteers, the quality of the project's outcomes, and the momentum toward its goals.

PRIORITY AREAS (If appropriate)

Coordinate with TAFE, the date, and the timeline What is pupil attendance?


Evaluation Strategy

How the program/activity will be evaluated in terms of the goals/objective of the program (outcome evaluation), and participant satisfaction and effective delivery (process evaluation)

Objective to be evaluated Method of evaluation  Frequency of evaluation  Responsibility
 To Listen to the citizens of Lakemba  Evaluation question  Once after the forum  TAFE volunteer staff

WESTIR/ To hear their issues and needs, their likes and dislikes.

 Evaluate by checking and reading g the report  Checking report after the forum  Staff, Canterbury Council

To engage service providers and community leaders in this process

 Communication was effective through channels via emails, phones internet to both Service Providers and Community Leaders. However, the Community Network meetings also need to be used as a space to market the project  Once a year  Canterbury council and Westir

To work with them to define priorities and actions for change

 It was effective to Invite them to initial meetings so they could add their input especially about their own needs as providers in the community. Invite them to the forum after the survey was conducted so any questions that were missing could be discussed. Using open ended questions was good but took up time.  Once a year  WESTIR, TAFE volunteer
 To draw conclusions and share them with the group and the public at large.  Invitation to Participate in Forum: We extend a warm invitation to all individuals who have participated in the survey to join us in a forum where we may engage in a discussion regarding the pertinent issues at hand.  Using data from the surveys being collected by TAFE students and volunteers, WESTIR will assist us in drafting a final report. WETIER must provide us with an update.  WESTIR, TAFE volunteer

To help with planning, developing services, and advocating

 Implement: Canterbury Council, Citizen of Lakemba should be educated about how their needs would be met in the future. Inspect: Canterbury County Council  The implementation and monitoring of all the needs of the citizens of Lakemba fall within the jurisdiction of the Canterbury Bankstown Council. Once a year.  Canterbury Council and WESTIR.


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